Problem

One of the key challenges I faced at Intuit was building a cross-functional design team for the Virtual Expert Platform (VEP) from the ground floor. The goal was to continually improve the team's performance, accelerate the velocity of customer innovation, and drive shareholder value.

Solution

At Intuit, the Virtual Expert Platform (VEP) design team has become central to our success. Starting from scratch, I built a cross-functional team that operates as an in-house design studio, emphasizing design thinking, agility, and collaboration. By fostering these principles, we have achieved creative excellence, accelerated innovation, and delivered impactful business outcomes that align seamlessly with Intuit's goals.